SHIPPING

 All CHERRY DEAR orders are produced and shipped from our studio in Zagreb, Croatia (EU) and we offer worldwide shipping.

Ready to ship pieces are shipped within 1-3 business days.

For all other items (rings in specific sizes, with specific stone selection and other requests) we kindly ask you to contact hello@cherrydear.com. Due to handmade nature of our pieces, we ask that you allow 1-3 weeks for production of a custom piece prior to shipping. 

ALL SHIPPING COSTS ARE CALCULATED AT THE CHECKOUT.

Import duties, taxes and charges are not included in the item price or shipping charges. Orders shipped to EU countries are free from any import duties or taxes.

It is strongly advised to leave a contact number for easier delivery. All packages which cannot be delivered (due to an incorrect address, or the recipient not being at the delivery address for an extended period of time), will incur a fee for address change, or return if the package cannot be delivered. All of these fees are the responsibility of the customer. 

RETURNS AND EXCHANGES

If, for any reason, you wish to return your item, please contact us with your order number and you will receive a return address. Items must be returned within 2 weeks from delivery date. Once the items are returned to us in their original condition (including packaging), you will receive a refund. Please note, an item can only be returned if in its original, unused, unworn, unwashed, and undamaged condition. Shipping charges are non-refundable and return charges are responsability of the customer.

PLEASE FOLLOW THESE STEPS WHEN RETURNING/EXCHANGING AN ORDER:

1. Send an e-mail to hello@cherrydear.com with subject "RETURN or EXCHANGE".

2. Once your return or exchange is confirmed, please make sure that all jewelry is packed neatly in their original jewelry boxes. 

3. If you are returning your order from outside of the EU, please make sure to state the package as a "RETURN" with value 0 (or 1 if 0 is not possible) on the outside of the package and in the customs form.

4. Return your order to the following address: 

CHERRY DEAR JEWELLERY, RADNA SOBA, obrt za izradu i trgovinu

Prilaz Gjure Deželića 36
10000 Zagreb
Croatia

5. We will contact you as soon as your package has been returned to us, and we will issue a refund within 3 business days from receiving your return package. Please keep in mind, original shipping charges are non-refundable.

Please note, items that are either customized or made to order at a specific size, with specific stone coulur or with similar custom request are considered final sale unless defected. Earrings can only be returned if completely unworn due to sanitary regulations.

Please check your size carefully before ordering. Some ring sizes are not always in stock and are made to order. Unfortunately, for this same reason, we can't accept exchanges/refunds for ordering the wrong size. Please, refer to our ring size chart. If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores.